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Conflict Resolution: Dealing with Difficult People

Wednesday, May 12, 2021
6:00 PM - 8:00 PM
Online via Zoom
Event Contact
Business and Community Solutions
844.642.2338, ext. 1399
Register Online

Instructor Lisa Schaefer will lead you through discussions and group exercises, help you learn to recognize the value of a conflict, identify its various sources, and express, appreciate, and manage resistance. 

At the end of this course, you will:

  • Identifying the conflict resolution styles that exist (competitor, collaborator, avoider, compromiser). 
  • Discuss benefits and when to use a particular style in the workplace.
  • Practice techniques to de-escalate and avoid a power struggle with a difficult customer.
  • Assess the benefits and challenges to win-win, win-lose, lose-lose negotiations.  

Certificates will be emailed to participants after class.

This opportunity is funded through a partnership with County Social Services CARES funding to provide training for essential workers in the Northeast Iowa Region.