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Conflict Resolution: Dealing with Difficult People

Date
Wednesday, May 12, 2021
Time
6:00 PM - 8:00 PM
Location
Online via Zoom
Event Contact
Business and Community Solutions
conted@nicc.edu
844.642.2338, ext. 1399
Registration
Free
Register Online

Instructor Lisa Schaefer will lead you through discussions and group exercises, help you learn to recognize the value of a conflict, identify its various sources, and express, appreciate, and manage resistance. 

At the end of this course, you will:

  • Identifying the conflict resolution styles that exist (competitor, collaborator, avoider, compromiser). 
  • Discuss benefits and when to use a particular style in the workplace.
  • Practice techniques to de-escalate and avoid a power struggle with a difficult customer.
  • Assess the benefits and challenges to win-win, win-lose, lose-lose negotiations.  

Certificates will be emailed to participants after class.

This opportunity is funded through a partnership with County Social Services CARES funding to provide training for essential workers in the Northeast Iowa Region.