Shep Hyken speaking at a customer service event.

I'll Be Back: How to Get Customers to Come Back Again and Again

Tuesday, June 7, 2022
8:00 AM - 10:00 AM
Online via Zoom
Event Contact
Business and Community Solutions
844.642.2338, ext. 1399
Register Online

Much has changed since the beginning of the pandemic. Customer expectations continue to evolve and become even more demanding.

Shep Hyken, bestselling author and customer service expert discusses the concepts from his latest book I'll Be Back: How to Get Customers to Come Back Again and Again. During this two-hour online workshop, you'll learn:

  • the latest stats and facts that support customer service and experience efforts
  • the two words that are the cornerstone of virtually every customer interaction
  • that a repeat customer is not always a loyal customer
  • the foundation for creating an amazing experience that meets the changing expectations of your customers and gets them to say, “I’ll be back!”

This Brain Health Awareness Project is offered through the support of the Mental Health/Disability Services of the East Central Region. For more information, please visit In partnership with Kirkwood Community College & Hawkeye Community College.

Mental Health Disability Services of East Central Region Logo     logo, Kirkwood Community College     Logo, Hawkeye Community College

Shep Hyken

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.