Business Summit 2020: Culture of Service

Date: Wednesday, October 28, 2020
Time: 10 a.m. - 12:15 p.m.
Location: Virtual Live
Fee: $149

Are you ready to commit to your culture? Attend the Northeast Iowa Community College Business and Community Solutions Business Summit. The Business Summit gives you the access to experiences and perspectives of hundreds of business professionals facing the same challenges you face, while giving you the tools, strategies, and best practices to change the way you think as a leader and innovate the strategies you use in your work.

Register before Oct. 8 to receive the 5 Ways to Create an Amazing Customer Service Experience webinar for FREE! ($49 Value)

View the event brochure.


Creating an Amazing Customer Service Experience

When it comes to customer service, your customers are smarter than ever before. They no longer compare you to a direct competitor; they compare you to the best service they have ever received from anyone. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors –and this is within reach of everyone in every organization. In this fast-paced and informative presentation, Shep Hyken, customer service and experience expert, will share six steps to creating a customer-focused culture and seven ways to create customer amazement. He’ll also share the concept of convenience as a competitive differentiator and answer your questions about creating customer amazement so you can get started right away. Learn how to create a customer experience that will truly amaze!

Early Bird Offer! Register by Oct. 8, 2020 to receive this webinar for Free.
5 Ways to Create an Amazing Customer Service Experience

Whether you are looking to learn new skills to help you develop a customer service mindset, or you are already a master at creating customer amazement, you will learn and be reminded of powerful customer service concepts and strategies that will help take you from ordinary to extraordinary – and from average to amazing. Much of customer service is common sense that, unfortunately, is not always so common. In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire. These simple steps are powerful and must be mastered by everyone in a customer-focused organization. Although this introductory course is a great introduction to Shep’s content for you as an individual professional, we encourage discussing these concepts as a group with your team.

Keynote Speaker

Shep HykenShep Hyken is a customer service and experience expert and the chief amazement officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and has worked with hundreds of clients ranging from Fortune 100-size organizations to companies with fewer than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories and American Express. Shep delivers high-energy presentations that combine important information with entertainment to create exciting programs for his audiences.



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